📍 Locale: Dubai, United Arab Emirates
🏢 Institution: Dubai Foundation for Women and Children (DFWAC)
💼 Sphere: Sales & Client Relations
🕒 Engagement: Full-Time
👥 Eligibility: Exclusively UAE Nationals
📅 Announced: 04 September 2025
📅 Deadline: 05 October 2025
The Dubai Foundation for Women and Children (DFWAC)
The first licensed non-profit shelter in the United Arab Emirates, the Dubai Basis for Women and Children (DFWAC) was founded in 2007 with the goal of secondary women and children who are victims of human trafficking, child abuse, and domestic violence. In accordance with global human rights norms, the foundation offers emergency refuge, protection, and assistance.
Job Overview
The Customer Service Representative will serve as the first point of contact for incoming hotline calls, providing important information, directing cases to suitable agencies, and ensuring urgent cases are prioritized. This role needs excellent communication skills, empathy, and the skill to work effectively in a sensitive and inclusive environment.
Key Responsibilities
- Divert cases outside the foundation’s remit toward appropriate community establishments.
- Scrutinize and prioritize precarious or high-risk circumstances, crafting action blueprints accordingly.
- Address hotline inquiries during operational hours as well as pre-assigned after-hour slots.
- Impart lucid responses and clarifications across the entirety of each exchange.
- Channel calls efficiently to relevant divisions or personnel for further resolution.
Eligibility Criteria
Education
- Minimum of a High School Certificate.
Experience & Aptitudes
- Prior immersion in hotline or call center ecosystems.
- Proven capacity for collaboration within interdisciplinary teams and multicultural frameworks.
- Commanding verbal expression and adept active listening.
- Resilience and composure under duress.
- Proficiency in English (Arabic deemed advantageous).
Why Align with DFWAC?
- Engage in a mission steeped in humanitarian virtue, tangibly shaping social wellbeing.
- Join a team steadfastly devoted to shielding women and children in peril.
- Cultivate indispensable expertise in client engagement, case stewardship, and crisis navigation.
Application Compass
UAE Nationals eager to serve this noble mission may lodge their applications through the Dubai Government Careers Portal on or before 05 October 2025. Prospective candidates should emphasize previous exposure in client service, hotline mediation, and case facilitation within their résumés.
Conclusion
To step into this role is to step into purpose itself. A Customer Service Representative at DFWAC is more than a speech on the line—this is a lifeline for those standing at the brink of despair. Through care, compassion, and direction, you will bond victims to vital facilities and fortify the foundation of a safer, kinder Dubai. Apply now, and let your work echo in lives transformed.